The Federal Communications Commission (FCC) has issued cease-and-desist notices to three companies as part of their ongoing efforts to stop the flow of robocalls and ensure consumer protection.
The notices were issued as the companies transmitted illegal robocall traffic on behalf of one of more of their clients. One of the companies was identified by the North Carolina Department of Justice as a source of illegal robocall traffic. The three companies that have been contacted are, Airespring, Hello Hello Miami, and thinQ Technologies.
The companies have a short time to take the necessary measures in response to these notices. Each will need to conduct a prompt investigation into where the illegal calls are transmitting from. The source of the traffic must be determined and once it has then the calls must be stopped. Effective safeguards should be implemented to prevent customers from using the network as a platform to originate illegal calls.
Within 48 hours of the notice, the companies must inform the FCC and the Traceback Consortium of the steps they have taken to mitigate the identified apparent illegal traffic.
Within 14 days of the notice, they must inform the agencies of the steps being taken. This must include a declaration attesting to the truthfulness and accuracy of the response. Failure to provide this information within 14 days shall be equivalent to having failed to put effective measures in place.
Failure to act within the deadlines may result in the FCC issuing a notice to all US-based voice service providers that they may permanently block all call traffic transmitting from the companies’ networks.